Identity Verification, Bank Info and Payouts

To update your bank account details or check the status of your payouts, please go to Employee Portal > Settings > Billing > Stripe Express Dashboard.

Billing Option

Per Cleanup Postpaid Billing Option enables you to bill clients after regular services are completed. Postpaid clients are billed for the total number of cleanups within their billing period multiplied by the cleanup price. If you use monthly postpaid billing, the total invoice amount may differ from one billing period to another due to different number of cleanups each month but overall prorating services and billing skipped cleanups is fully automated and much easier with postpaid billing. 

Fixed Price Prepaid Billing Option enables you to invoice clients before regular services are completed. Prepaid clients are billed a fixed price at the start of each billing period independent of the number of cleanups completed during the upcoming period. With the prepaid billing, you receive money in advance but it requires more manual work with prorating services and issuing credits for any changes during the billing period (Example: Dog died, increased cleanup frequency). 

You have to choose one default billing option but you may use a different option for any clients. For example, you may use monthly postpaid billing by default and offer clients to pay 1 year in advance using prepaid billing option. 

Changes to your default billing option only affect new client subscriptions. 

Billing Interval

You may bill your clients using different billing intervals. The simplest and the most common billing interval is monthly (prepaid or postpaid) but daily (after each cleanup), weekly, every 4 weeks, quarterly, semi-annual and annual billing intervals are used as well. 

You have to choose one default billing interval, but you may use any billing interval for different clients. For example, you may offer the monthly interval to current clients and sign up new clients using the daily billing interval. 

Changes to your default billing interval only affect new client subscriptions.

Sales Tax 

If you are required to collect a sales tax, please enter it within Employee Portal > Settings > Billing.

If you have clients living in multiple tax zones, you may specify different tax zones using zip codes. 

If you have clients with different taxes within the same zip codes, you may additionally specify tax rate per client within client details. 

After you modify the sales tax rate, all affected client subscriptions will be automatically cancelled and new ones created. 

Start of Billing Cycle

You may charge your clients on the same date every month or on an ongoing basis. The most popular start of the billing cycle is the 1st of the month. With the 1st of the month start of the billing cycle, prepaid clients are billed for the current month and postpaid clients are billed for all cleanups completed during the previous month. 

Rolling basis is an option to start the billing cycle as soon as clients start their service. For example, a client who starts their service on the 27th of the month will always receive their invoice on the 27th of each month assuming he or she uses the monthly billing interval. Rolling basis has its advantages as it improves cashflow and there is no need to prorate the first month of service but it requires you to be very organized and finalize invoices over the entire month instead of just 1-2 days.

The start of the billing cycle settings only has an effect on the monthly billing interval. 

Changes to the start of the billing cycle only affect new client subscriptions. 

Net Terms

You may give clients extra time to make a payment using the NET terms. By default, account NET terms are NET0 which means that payment is due upon receipt. If there is a credit card on file, the app will collect a payment for an open invoice in 1 hour after the invoice is finalized. For pay by check clients it makes sense to set higher NET terms. If you give some clients an option to pay on a certain date of the month, then NET terms is a viable option and you may set custom NET preferences within the client details page.

Changes to the net terms affect invoices and will apply automatically to all future invoices. 

Skipped Cleanups

If you use the per cleanup postpaid billing option and you bill clients for skipped cleanups, you could have billable skipped cleanups automatically added to your invoices at the end of the billing cycle.