Performance Reports

Business managers use performance reports to evaluate staff efficiency based on revenue per hour, revenue per mile and percent complaints. Maintaining and growing these three metrics will help you improve your business results.

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Revenue per hour

  • See revenue per hour for each field tech.
  • See trends and compare actual vs min target numbers.
  • Compare field tech stats and company average.
  • Use report when completing regular check-in with techs.
  • Review the best and worst performers.

Revenue per mile

  • See revenue per mile for each field tech.
  • Check trends and compare actual and min target numbers.
  • Review field tech against company average.
  • Use report when completing regular check-in with techs.
  • Identify routes that may need further optimization.

Percent Complaints

  • See the complaint percentage for each field tech.
  • See trends and compare actual and min expected targets.
  • Review field tech against company average.
  • Revisit report during regular check-in with techs.
  • Identify field techs that may need more training.